I have been doing home loans now for over 12 years and have helped hundreds of people achieve the dream of home ownership. Through the market difficulties over the last few years it has become increasingly important to work with a lender who can help their clients navigate through the difficult and challenging guidelines that they will face to get a loan closed. On a daily basis I keep track of the mortgage market through various resources so that I have the most up to date information about changes in the market, rates, and guideline changes so that I can overcome challenges before they become problems. More importantly, when choosing a lender, working with someone who will communicate to you is VERY important! I make it a point to return emails and phone calls to my clients as quickly as possible, usually within an hour. When we speak for the first time, I will take the time to assess the borrower's information carefully so that I can find the best product for their needs. I work closely with my client's to answer all of their questions so that they completely understand the loan process and what to expect as we proceed. Once we meet for the first time, I can work with my clients to overcome any credit challenges so that they are able to get a home loan. We take the time together to go over the details of the process so that they are educated about what to expect as we proceed. The communication I have with my clients continues as they find a home and we begin the loan process. We work very close together throughout the loan process to make sure all details are well explained and all questions are answered. And finally, when we get to the close of the loan, I prepare my borrowers for their loan signing so that they know what to expect at the final signing. So, if you are looking for a lender with great communication, and who will go that extra mile to provide you great service, you have come to the right place!!
The professional qualities Matt possess are very hard to come by in the mortgage industry. He's very responsive and respectful to his clients, and incredibly efficient and proficient at what he does. Which effectively removes most, if not all, of the stress that accompanies buying or selling your home. I recommend Matt without hesitation!Renee G.
Matt was recommended by a friend and I'm glad he did. Matt was always on top any paper work that needed to be processed and was very proactive with making sure our escrow company was doing their part. He is quick to answer any emails/messages/calls and went the extra mile to provide excellent customer service. Will definitely recommend to anyone needing a loan agent. A++Nicholas C.
Matt made me feel like I was being taken care of by family. He was very supportive and knowledgeable keeping my stress level down by anticipating the banks needs and explaining every step along the way. Matt has a lot of patience and knowledge when explaining things to first time buyers.Elizabeth F.
Matt helped me through my first home buying experience. He was friendly, professional and got the job done. He has since done a refi for me under... hmmm, less than amazing circumstances. He was and is a professional, but he was also so kind and sensitive during a very difficult period. Hard to explain, but trust me when I say this. You CAN NOT find a better guy and company to handle your lending needs.Jana C.
Matt was with us on our first home purchase, I just completed my refinance and got the same great service from Matt. We felt very secure on all our transactions with Matt. I look forward to working with him on all our future investments. Thanks Matt.Hector C.
Matt made a very smooth experience for us. He kept us informed, took care of all aspects, and is very knowledgeable. He definitely is trustworthy and a hard worker!Marcus and Melodie A.
I have used other lenders that you see advertised on TV frequently and always had a what I thought was a good experience with them. However, when attempting to purchase our new home I was left less than impressed, and then the fees started adding up and there was always an excuse. My agents put me in touch with Matthew Lords and he blew the competitors away. For the identical interest rate my other lender was charging me $1,500 in fees and Matthew was giving me a credit of $6,000. Literally a $7,500 dollar saving right there alone. I was already in the middle of the purchase and he had the loan completion done quicker than my original lender had promised, I mean literally 10-15 days and we were ready to sign. I will never use another person again for my home loans, and you cannot go wrong going with Matthew Lords. There were even issues with the close of escrow because my sellers were using an out of state escrow and he went above and beyond to handle everything and ensure us a smooth closing, on time, even though I had to use proceeds from the sale of my first home to purchase my new home. I cannot even begin to express how amazing Matthew and his team are.Brett and Grace C.
Thank you, thank you, a million times thank you! First you help us get a house and then you help us get out of debt! You are our "financial angel." I will never hesitate recommending you and your services to anyone! Continue to do what you do!Paul and Camille M.
Matt really listened to us and made sure that we understood every step of the way.Chad and Theresa W.
Matt gave me guidance 5 years ago about how to fix my credit, my upside down home loan and bad investment properties. He helped me several times throughout the years with no financial game. 5 years later he helped me fix my mortgage beyond what I had expected.Brian F.
Matt did a great job of keeping my home buying process on track. He kept me informed and was always available when I had any questions.Alexander L.
Very friendly and informative. Very quick responses to any questions I had. Made me feel very comfortable.Sarah M.
Matt was a tremendous asset to have in my corner. I wasn't knowledgeable in most house-related material, yet he helped me understand and had intelligent answers to all my questions. He was quick to respond and very proactive in getting me through the whole process. Couldn't have done this without him.Shawn W.
Matthew did a great job communicating and making himself available to answer any questions and concerns I've had through phone, email, and text which made the loan and mortgage process as painless as possible. Matthew did an excellent job accommodating my busy and erratic work schedule.Andrew F.
OVERALL EXPERIENCE EXCELLENT!... GOOD COMMUNICATION FROM START TO FINISH...Salvador G.
Very professional , explained things in detail, made it so we understood what we were signing. And answered all our questions in a friendly manner .Josephine N.
Matt always answered my questions and explained everything in a a way I can understand.Cecilia C.
Matthew made the experience so easy, especially since I went out of state on vacation during the process.Candice M.
Matt was there for us for everything!! He did a fantastic job and there wasn't anything he needed to do to improve our experience! We highly recommend Matt and thank him for such a smooth process to getting our 1st new home.Lindsey L.
It was a short escrow and Matt got more done than any of us could probably imagine. Helped boost my Fico score and got me a better rate than originally expected. If you just plain want it done then this is the place to go.David M.
Excellent ServiceMichael S.
I feel like Matt always has my best interest in mind. This is invaluable to me.Christopher R.
Matthew and his staff were very professional and made our entire loan process proceed without any undue stress or problems. They were always available and responded immediately to any questions or concerns.Marcia C.
Matt was a Godsend through the whole process and a true miracle worker. Much more then just a lender. He's a jack of all trades and went above and beyond any expectations we had. He definitely made the home buying process tolerable.Ericka M.
I can't say enough how wonderful everyone was with the process of buying our home!!!Jennifer C.
We had to switch from Alaska Credit Union to Pinnacle Capital Mortgage after weeks of working with the first company. We were overwhelmed and feeling very frustrated, but Matthew made this the best experience we could've hoped for! My husband was ready to pull our offer on our dream home, but I am so glad our real estate agent recommended this company.Catherine P.
The service you provided exceeded all expectations and guarantees a continuing successful relationship.Joseph W.
Pinnacle Capital Mortgage made everything so easy. They were so knowledgeable in answering all our questions. Everything was handled so quickly and professional and for them to send someone out to our home and sign all the documents this was such a plus for us especially being retired.Veronica P.
Matthew and his staff were extremely helpful throughout the entire process, from my first call to the close of escrow. All my calls or inquiries were responded to promptly and I was updated on a regular basis on the status of my loan. Great job by the Pinnacle Capital Mortgage team. This was by far my best experience getting a home mortgage loan... thank you!Alfred R.
Matthew Lords and his team at Pinnacle always do an amazing job, in both keeping communications open at all times, and providing the best savings for his clients.Deborah L.
Matthew Lords and his team exceeded our expectations. Thank you again.Brenda P.
It was a pleasure to work with Matt. He has handled our difficult transaction with a high level of professionalism. We appreciate his expertise.Tamara M.
I am a first time home buyer and Matt was extremely helpful with explaining the entire process of buying a house and very efficient at his job. He made everything simple and easy and was available anytime night or day if we had any problems. Pinnacle is a very professional company and I highly recommend it to anyone looking to purchase some real estate.Adam W.
The whole process went very smoothly, Thanks again!Michael F.
We had the best experience. Matt was very responsive to all of our questions and concerns - in the end he got us exactly the loan and rate that we were looking for.Mary C.
Having worked with Matthew Lords on two mortgages now, I can personally say that Matthew and his team have consistently gone above and beyond to make my homebuying experience a pleasant one. My wife and I always worried about the stresses of buying our first home, but Matthew Lords made the whole process very simple. I highly recommend Matthew and his team. I plan on using Matthew Lords again for my next home purchase.Brian M.
Bet on Matt. There is no such word as "Can't" when it comes to this process. If you are looking for someone who can make it happen, then you're in the right place. Thank you muchAntwanard M.
Saying Matt went above and beyond is an understatement. I can't thank you guys enough for all of the work you put in. Thank youAdam B.
I want to express my sincerest gratitude for the efficient and smooth process Matt Lords provided me on the completion of my home loan. Matt stayed in contact with me on a consistent basis and showed a genuine willingness to help me understand the loan process. Besides the excellent customer service, Matt was able to provide me with an outstanding interest rate that couldn't be beat. I could not have been more satisfied with the experience.Michelle W.
We originally thought purchasing and selling a home was going to be easy. Due to circumstances beyond our control things were delayed and the response from our team was amazing. Their hard work and dedication alleviated the stress and they represented us perfectly.Anita V.
Matt and his team were always very professional and made the mortgage process simple and painless. They were prompt in answering all my questions and available any time I needed something. I was very impressed with the whole process and will use them in the future.Adam S.
Matt was great! He answered my countless questions with knowledgeable answers and a patient and respectful attitude. It made the whole experience a lot more peaceful. He also went above and beyond to get us a good rate and to make sure we closed escrow on time.Jared F.
Our home buying experience was stress free because we had an amazing lender who knew what he was doing. He was available anytime he was needed, he was very clear with every step of the entire process, and most importantly he treated us like family and not just another client. We look forward to working with Matthew for future endeavors, and will be recommending his services to family and friends looking to buy a home.Meghrik P.
I have worked with Matt Lords on several loans and I keep coming back to him for the excellent advice and service he gives. Communication during a loan process is so important and he responds quickly keeping me up to date and answering my questions right away.Mary Ann H.
Matt was exceptional and went above and beyond to help us complete the process. He also helped when we originally purchased and was amazing then as well.Christopher B.
Matt has been a pleasure to work with. He is always courteous and quick with replies to any questions. This is the second time Matt has taken care of my mortgage and both times he has provided exceptional service.Nicholas B.
I so appreciated Matthew Lords' extensive knowledge, energy, and desire to get the job done in a timely manner. He truly is an expert in his field, and I was so fortunate he was on my team. He held my hand and walked me through the entire lending process and made it almost fun, plus I was extremely pleased with the results!Kendra R.
I really had a great experience with Matt Lords and his team handling the refinancing of my home, they got things done in a timely manner and always kept me informed thank you soo much for all your help.Juanita B.
My families experience with Matthew Lords and Pinnacle staff during the refinance met every expectation. They made the process easy on us, especially while I worked. Matthew made me feel comfortable from start to finish and I had a sense of ease. I searched online and received plenty of interest rates and offers, but along with the interest rates, honesty and transparency was something I was looking and the online companies lacked it.Gerardo A.
Matthew did an OUTSTANDING job for us. He had to overcome a few difficult obstacles with our financing but he figured it out and made it happen!!!! I will recommend him to anyone wanting to finance a home. He is AWESOME!!!!Carie F.
As first time home buyers we were nervous about the process, but Matthew walked us through each step and discussed in detail what was happening and what needed to be done. Matthew kept us in the loop throughout our journey which was important and appreciated.Candice F.
Matthew was very professional and accessible throughout the entire process. He responded to our questions in detail and helped us navigate through the many challenges of buying our first home.Michael C.
After having a bad experience while trying to refinance my home with Wells Fargo, I cancelled with them after the first few days. I had been referred to Matthew by a friend and had heard good things by others who had used him to Refinance their homes. So I decided to give him a shot. From the first phone call until the final closing, Matt was there for me assisting me with any questions or concerns that I had. With previous refinances I have done, there always seemed to be glitches along the way. This time was a completely different experience. Smooth sailing all the way through. I will definitely use Matt in the future and recommend him to others as well.Shawn M.